Privacy Policy

Main & Measure collects only the information reasonably needed to answer inquiries, plan website projects, provide service, maintain customer relationships, and keep our systems safe and reliable.

Information we collect

When you complete our intake form, use customer support, or contact us, we may receive your name, business name, email address, phone number, service area, business details, website or social links, project goals, and the content of your communications with us.

How we use it

We use this information to respond to you, prepare and deliver services you request, remember relevant customer context, maintain project records, improve our services, prevent duplicate or incorrect communications, and meet legal or security obligations. We do not sell your personal information.

Automation and AI-assisted service

We may use automation and AI-assisted tools to help classify inquiries, preserve customer context, draft or route routine communications, perform quality checks, and identify when a conversation needs human attention. We design these systems with safeguards intended to prevent repeated messages, stage regression, fabricated business facts, and inappropriate automated commitments. Questions involving uncertainty, complaints, sensitive account matters, unusual requests, or higher-risk decisions may be escalated for human review.

Service providers

We use service providers such as Google, GitHub, and Cloudflare to operate forms, email, code, hosting, security, and related business systems. We may add additional support, analytics, payment, or communications providers as the service evolves. Those providers process information under their own applicable privacy terms.

Retention and choices

We keep information only as long as reasonably needed for the purposes above and legitimate business, security, tax, or legal recordkeeping. You may ask us to correct or delete information, subject to applicable legal and recordkeeping requirements. You may also ask us to stop non-transactional messages.

Security

We use reasonable technical and organizational safeguards appropriate to a small online service. No internet service can guarantee absolute security, so customers should never send passwords, banking credentials, or other highly sensitive secrets through ordinary email or chat unless we provide an appropriate secure method.

Contact

Questions or privacy requests can be sent to [email protected]. If a message claiming to be from Main & Measure feels suspicious, visit our verification page before taking action.